PREFACE

John Richardson, Jr.,
Assistant Secretary of State,
Bureau of Educational and Cultural Affairs

A WORD FROM AMA

James L. Hayes,
President and Chief Executive Officer, American Management Associations

A WORD FROM THE AUTHOR

1---EFFECTIVE VOLUNTEER LEADERSHIP

Some Personal Learnings
Implications for Leadership
The Volunteer-Management Process

2---PLANNING WITH A PURPOSE

Planning for What?
Assessing Needs
Goal Setting
Budgeting to Get It Done

3---ORGANIZING FOR ACTION

Developing and Using Job Descriptions
Board of Directors or Advisory Board
Do You Belong to a "Healthy Organization"?

4---RECRUITING AND MOTIVATING VOLUNTEERS

Keys to Recruitment: Idealism and Pragmatism
Motivation: Meeting Needs
Matching Needs and Volunteer Roles
Delegation and Motivation
A Recruiting Strategy

5---CULTURAL VALUES AND INTERCULTURAL ADJUSTMENT

Cultural Assumptions and Values Affecting Interpersonal Relationships
The Intercultural Adjustment Cycle

6---CROSS-CULTURAL COUNSELING

How to Be Effective
Clarifying What Is Wrong
Three Major Barriers to Counseling Success
Some Final Reminders

7---GAINING SUPPORT THROUGH PUBLICITY

What Does Publicity Include?
Publicity Ideas
Working with Public Media
Private Media: Do It Yourself!.
Special Events as Publicity
A Word About "The Big Three"

8---FUND-RAISING KEYS

How to Begin
Developing the "Case"
Developing the Campaign
Other Community Fund-Raising Projects
Seeking Grants from Local Foundations or Large Corporations
Achieving Fund-Raising Success in General

9---FINANCIAL CONTROL: ACCOUNTING AND TAXES

Budgeting, Accounting, and Controlling
Good Accounting for Your Own Protection
Budget Comparison
Cash Contributions
Contributed Services
Allowable Volunteer Deductions
The Independent Audit
Obtaining Tax-Exempt Status
Federal

10---PROGRAM EVALUATION AND VOLUNTEER SATISFACTION

Program Evaluation: Managing by Results
Volunteer Satisfaction

11---PLANNING CHANGE

When and What to Change
An Ongoing Need
The Change Process
Resistance to Change
Risk Taking: Key to Change

12---MOVING TOWARD A WORLD COMMUNITY

Four Basic Challenges to the World Community
Where Do We Go from Here?

APPENDIX

OPPORTUNITIES FOR INTERNATIONAL SERVICE IN YOUR COMMUNITY

TEXT NOTES